Mainly, because they are having the best experience when seeking a new home.
Just in case you are new to our site, let me explain who and what we are. ReDIY is a site for Private Landlords to advertise their properties on all the major Real Estate Sites, such as RealEstate.com.au, Domain.com.au and Rent.com.au. We are also advertising for Private Sellers. Private Sellers and Private Landlords cannot gain direct access to realestate.com and other sites so are the third party for them to advertise. The have made the decision to lease out or sell their property, without an Agent, They are aware that tenants visit these major sites, when seeking a new property to rent. We are here to put you and the landlord together. A match made in heaven.
So, you ask, why are Tenants loving ReDIY?
It is a very convenient, easy to use site with so many great features and a lot more on the way.
Firstly, convenience. This is because they can find a suitable property very easily. The properties are on the major sites and they do not have to search further. Therefore, it is very convenient.
Secondly, speed. They can send their enquiry through by email in the normal way if that is the way these choose to. The email enquiry is immediately forwarded on to the Landlord. Therefore, they are not waiting for business hours to get a response. The Landlord receives the enquiries by email and it also lands directly into the property dashboard on our site.
If they wish, they can contact us by phone. Our phone is answered from 8am to 9pm Monday to Friday and from 9am to 6 pm on Saturday and Sunday. (EST Times). We have extended the business hours for more convenience for users in all States.
Thirdly, the feature that they are loving the most, is our Chat function. They can chat to us during the same hours. The best thing for them is that they simply have to sign up to our site for free and they can chat to the Landlord directly. So easy for them to have their questions answered and to organise an inspection time.
The best thing about this chat function, is when the tenant has moved in, it is another direct way of contacting the landlord. They can even request maintenance through here. Even though the property is leased, and the advertisement is no longer live, the chat function remains available to both the tenant and landlord throughout the tenancy. The Landlord will be able to chat with them as well. If one is not on site at the time, a message is left and sent through to the respective party.
Next feature that they love is the Connections. They can organise their electricity, gas, phone and internet to be connected in the one procedure. All organised for them and at no cost. All done within 24 hours. No lengthy phone calls, being on hold, for each supplier. The Landlord can also use the connections to disconnect present suppliers.
Very soon, they will be able to upload their application form directly into the property dashboard for the landlord to access. The Landlord has access to TICA, so it is a very quick process for them to conduct the search. Tenants are not waiting on approval.
ReDIY is an innovate, easy to use site that will become even bigger and better. Another feature that is on their way to being built into the site are the document storage. Both the Landlord and the tenant will have access to all of the documents e.g. lease, bond forms, entry condition report etc. We won't be able to load the keys though. We want to make the site the first "GoTo" for both the Landlord and the Tenant for all oral and written communication.
Although,ReDIY is an online site, we have not forgotten the human element. We give all of our Tenant enquiries the respect and the service that they deserve. There is nothing more frustrating for potential tenants than not having their enquiry answered in a timely manner, or not answered at all. Our Landlords have made the decision to not engage a Real Estate Agency, for a reason. This could be their lack of faith in their ability to do a better job than they themselves, can do. Therefore we aim to provide a high level of service so that all parties are happy. The Landlord secures a great Tenant and the Tenant secures a new home, without any hassles.
One day, the Tenant may become a buyer, so what better way to find a property to buy in the future than with ReDIY.
Happy House Hunting to all the Tenants throughout Australia. Let ReDIY match you, with your Private Landlord that is smart enough to advertise on all of the major real Estate Sites with ReDIY.